Thank you for shopping at Ochre Organics.

Please feel free to go through our Returns and Refund policy so that we can assist you better.

The following terms are applicable for any products that you purchased with Us.

Interpretation & Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Ochre Organics, Ochre Organics D304 opposite Samta Mukeem Bhawan, Shailendra Nagar, Raipur, 492001, Chhattisgarh.
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.
• Service refers to the Website.
• Website refers to Ochre Organics, accessible from www.ochreorganics.in
• You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Conditions For Returns

• If you happen to receive a damaged gift box, you can raise returns and replacement queries by sending an email to [email protected] within 24 hours after delivery and make sure you have an unboxing video as proof of your claim.
• Damage claims that are not backed by video proof at the time of unboxing shall not be entertained. Be sure to mention your order number and attach an image of the item received so we can evaluate its condition. Also, please ensure the product is unused and in its original condition.

The following Goods cannot be returned:

• The supply of Goods made to Your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Ochre Organics D304 opposite Samta Mukeem Bhawan, Shailendra Nagar, Raipur, 492001, Chhattisgarh.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By Email: [email protected]